If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit No Longer Displays Sleep Analytics
Hi there,
We bought our Nanit Flex Stand in August of 2023 and have a one year subscription to Insights Premium. However, this week we are no longer receiving information about when our baby wakes/falls asleep, when she was last attended to, etc.
We have checked the crib positioning and the app says it’s fine. We have also updated sleep/wake times as suggested by Nanit but that didn’t help either.