Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit not registering sleep
Everything was working perfectly until 2 nights ago when nanit stopped recognizing when baby was asleep. App only registered the sleep after his wake up at 4. The only thing that has changed is the sheets and a different color nanit sleep sack. It’s frustrating to pay so much for a camera to get the insights yet it not register