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Nanit Pro is not pairing
hi, my nanit pro is brand new. It paired in the first time, but now it got disconnected and I’m not able to pair again. When I unplug it and plug again, the Bluetooth light seems to randomly decide to turn on, but almost never flashes… impossible to understand Whats happening
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Nanit not connecting - tried resetting WiFi
i have only had my nanit for a few months and it will not connect tonight. I didn’t find out until my daughter was put in the crib so i am unable to try all of their suggestions. I did try resetting my wifi but no luck. It has been hours and really frustrating
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Error 504 while pairing
Hi Nanit Team, I just received a replacement Nanit and was attempting to connect it but I’m getting error messages each time. No idea what is causing it, we upgraded our internet services because of issues with our last Nanit monitor and every other device on the network seems to be working properly.
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Nanit Pro will not connect to Bluetooth/ wifi
hi all, I probably should have tested the camera sooner as I’m being induced today but I’ve been trying to set up the Nanit Pro camera w/ floor stand since yesterday and haven’t had any luck. The flashing blue light doesn’t come on, ever. I’ve tried every single suggestion on the support page. Not sure what else I can do…
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Customer Support - Impossible to Reach
I’ve been trying to get on the phone with anyone from support for five days now. This morning I had a video call scheduled at 9:15, but when following the link to begin the call it instructed me to reschedule for 10 because all agents were busy. Our camera is completely dead, not taking power, and has been for five days.…
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Why does our camera keep unpairing?
We have had our nanit pro for 2 years now and suddenly this week it keep unpairing and taking it takes several tries to get it pair again. It’s keeps happening at night when our baby is sleeping and if We go in her room she will wake up and cry so then we are forced to go through the night without seeing her. Our wifi is…
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Nanit Cruise Ship
Hello! I am going to a Cruise and would like to know if Nanit works at Cruise Ships with a Travel Router?
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Linking preowned camera to my app
how do I erase the previous owners WiFi info and connect to my own? I am trying to set up this preowned camera with no success. I tried the resent button which didn’t work and customer service hasn’t responded to me in days
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Camera won’t turn on to pair
I’m trying to pair my Nanit but plugging it in it doesn’t blink. Pressing the button does nothing. It’s a Nanit Pro wall mount. The outlet is good and my other camera works when plugged in. Anything I can do to make it work?
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Wifi connectivity question
Hi, we have been trying to set up our Nanit for a while but have been unsuccessful. We are only able to use a Wi-Fi which is does not have a password and therefore the set up screens on our personal devices do not allow us to progress beyond the Wi-Fi pairing page as there is no option for your Wi-Fi to not have a…
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Nanit Cam Not Working
Hello. My Nanit Original camera is not working. We recently switched internet providers and when I went to connect my Nanit to the new network, I ran into connectivity issues. I have tried all of the restart methods. When I plug my Nanit camera back in (with power cycle method) the IR lights come on; however, when the WIFI…