Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Why does our camera keep unpairing?

edited May 2023 in Camera + App 1 comment

We have had our nanit pro for 2 years now and suddenly this week it keep unpairing and taking it takes several tries to get it pair again. It’s keeps happening at night when our baby is sleeping and if We go in her room she will wake up and cry so then we are forced to go through the

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