Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit not connecting - tried resetting WiFi

edited July 2023 in Camera + App 1 comment
i have only had my nanit for a few months and it will not connect tonight. I didn’t find out until my daughter was put in the crib so i am unable to try all of their suggestions. I did try resetting my wifi but no luck. It has been hours and really frustrating

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