-
Camera not working!
So i tryed to get my nanit on a road trip. Got to the hotel tried connecting it to the Hotel Wi-Fi with no succes, made a hotspot from the phone with no succes, forced it to 2,4ghz, than to 5ghz, Gave up on having a monitor on that holiday, came back home with it connected to the stand home the same problem although it has…
-
504 Authentication Error
For the past SEVERAL weeks I have been attempting to connect my Nanit Pro to my network. I tried to update the app, hotspot method, force quitting app, router unplug, camera reset, you name it! I have another Nanit in the house and that one connects without any issue whatsoever. Nothing has helped me connect my camera to…
-
Nanit Camera Won't Turn On
Our breaker flipped and we lost power. When I turned everything back on again, our Nanit camera stopped working. The Nanit was plugged into a surge protector and everything else on the same surge protector still works fine. When plugged in, it briefly shows the red lights and makes that faint "click" sound. After about two…
-
Traveling & Using the Nanit Pro at Hotel
Hello! We are staying at a hotel for a month and I have been trying to get my Nanit Pro monitor to connect to the wifi so I can use it. I have had no luck! I understand that the wifi needs to be password protected for the safety of our little ones, so I purchased a wifi extender where I can set a password. I have tried…
-
Customer Support - Impossible to Reach
I’ve been trying to get on the phone with anyone from support for five days now. This morning I had a video call scheduled at 9:15, but when following the link to begin the call it instructed me to reschedule for 10 because all agents were busy. Our camera is completely dead, not taking power, and has been for five days.…
-
Cannot reconnect my Nanit
Hello, I have a Nanit Pro and got a router with AT&T and it has worked for the past year, but when I switched to this new exact same router, it does want to pair to my iPhone, Yes, my iPhone IOS is up to date, my app is up to date, I have deleted it and reinstalled it, I have unplugged the router multiple times for long…
-
Camera & Sound Machine Disconnection
Hi, I wanted to ask anyone with more than one camera & sound/light machine if they have experienced any issues with their machines disconnecting often. We had our second baby in May and have a second camera and sound/light machine for our son. Since having two sets of each machine (our 1.5-year-old daughter has her own set…
-
Camera Not Resetting
I am encountering the exact same issue described by this user, Cruzercup, from Jan 2022. Copy and pasting below in hopes to reference back the same trouble ticket for resolution. For reference, I have the N151 Cruzercup MemberJanuary 2022 edited January 2022 I have unplugged the camera for several days now and I still am…
-
Nanit Suddenly Stopped Working
Has anyone had the experience of their Nanit just randomly stop working one day and you had your Nanit for more than a year? For some reason, its getting power but the light at the back will not flash whether you unplug, reset, power cycle, use a different plug, reset internet, etc. Customer Support is telling me to buy a…
-
Nanit N151 will not connect to internet or reset.
I purchased a Nanit N151 a few years ago. We are having another child so I'm trying to re-setup this Nanit for the nursery. Upon power up, the IR lights turn on but the camera does not respond the wifi button or using the reset port. To add insult to injury I have been listening to waiting room music for 15-60 minutes with…
-
Nanit Cam Keeps Disconnecting
my Nanit can keeps disconnecting when I unplug and plug back in it works for a couple minutes and then disconnects again. I know it’s not wifi or network because I have another on in the house that works fine all night. It also feels extremely hot to the touch.