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Can’t connect to network
I am unable to connect our camera, I have another for my son that I tried wich worked fine so I know it’s not the power supply. No lights come one when pressing the wifi button. Reset button doesn’t seem to do anything either.
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504 Authentication Error
For the past SEVERAL weeks I have been attempting to connect my Nanit Pro to my network. I tried to update the app, hotspot method, force quitting app, router unplug, camera reset, you name it! I have another Nanit in the house and that one connects without any issue whatsoever. Nothing has helped me connect my camera to…
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Hotel in Dominican Republic
hi! We are going to finest (part of excellence) punta Cana next week with our son. Can you verify if the nanit will work there? I’ve called them and they weren’t sure. Does it have to connect on a password entry connection? It’s our first time traveling internationally and at a hotel :)
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Nanit Pro is not pairing
hi, my nanit pro is brand new. It paired in the first time, but now it got disconnected and I’m not able to pair again. When I unplug it and plug again, the Bluetooth light seems to randomly decide to turn on, but almost never flashes… impossible to understand Whats happening
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Nanit Suddenly Stopped Working
Has anyone had the experience of their Nanit just randomly stop working one day and you had your Nanit for more than a year? For some reason, its getting power but the light at the back will not flash whether you unplug, reset, power cycle, use a different plug, reset internet, etc. Customer Support is telling me to buy a…
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Nanit not connecting - tried resetting WiFi
i have only had my nanit for a few months and it will not connect tonight. I didn’t find out until my daughter was put in the crib so i am unable to try all of their suggestions. I did try resetting my wifi but no luck. It has been hours and really frustrating
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Error 504 while pairing
Hi Nanit Team, I just received a replacement Nanit and was attempting to connect it but I’m getting error messages each time. No idea what is causing it, we upgraded our internet services because of issues with our last Nanit monitor and every other device on the network seems to be working properly.
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Nanit N151 will not connect to internet or reset.
I purchased a Nanit N151 a few years ago. We are having another child so I'm trying to re-setup this Nanit for the nursery. Upon power up, the IR lights turn on but the camera does not respond the wifi button or using the reset port. To add insult to injury I have been listening to waiting room music for 15-60 minutes with…
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Nanit Pro will not connect to Bluetooth/ wifi
hi all, I probably should have tested the camera sooner as I’m being induced today but I’ve been trying to set up the Nanit Pro camera w/ floor stand since yesterday and haven’t had any luck. The flashing blue light doesn’t come on, ever. I’ve tried every single suggestion on the support page. Not sure what else I can do…
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Camera Not Resetting
I am encountering the exact same issue described by this user, Cruzercup, from Jan 2022. Copy and pasting below in hopes to reference back the same trouble ticket for resolution. For reference, I have the N151 Cruzercup MemberJanuary 2022 edited January 2022 I have unplugged the camera for several days now and I still am…
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Customer Support - Impossible to Reach
I’ve been trying to get on the phone with anyone from support for five days now. This morning I had a video call scheduled at 9:15, but when following the link to begin the call it instructed me to reschedule for 10 because all agents were busy. Our camera is completely dead, not taking power, and has been for five days.…
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Why does our camera keep unpairing?
We have had our nanit pro for 2 years now and suddenly this week it keep unpairing and taking it takes several tries to get it pair again. It’s keeps happening at night when our baby is sleeping and if We go in her room she will wake up and cry so then we are forced to go through the night without seeing her. Our wifi is…
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Nanit Cruise Ship
Hello! I am going to a Cruise and would like to know if Nanit works at Cruise Ships with a Travel Router?
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Linking preowned camera to my app
how do I erase the previous owners WiFi info and connect to my own? I am trying to set up this preowned camera with no success. I tried the resent button which didn’t work and customer service hasn’t responded to me in days