Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Can’t connect to network
I am unable to connect our camera, I have another for my son that I tried wich worked fine so I know it’s not the power supply. No lights come one when pressing the wifi button. Reset button doesn’t seem to do anything either.
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