Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit Pro is not pairing
hi, my nanit pro is brand new. It paired in the first time, but now it got disconnected and I’m not able to pair again. When I unplug it and plug again, the Bluetooth light seems to randomly decide to turn on, but almost never flashes… impossible to understand Whats happening