Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Error 504 while pairing

edited July 2023 in Camera + App 32 comments

Hi Nanit Team,

I just received a replacement Nanit and was attempting to connect it but I’m getting error messages each time. No idea what is causing it, we upgraded our internet services because of issues with our last Nanit monitor and every other device on the network seems to be working properly.


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