Did you hear about our new feature? If you use your Nanit Pro + Flex Stand (formerly named "Multi-Stand"), you are able to set up an Alert Zone in the Nanit app! When movement occurs in the designated alert zone, you will receive a pop-up notification on your device. Make sure you have the following requirements to use…
Hi, I have a nanit pro and I keep getting notifications for movement outside of the set motion area. I have turned the motion alerts sensitivity down to less but I am still getting excess notifications. I have attached screenshots of the motion area and when our cat triggered a motion alert when walking past the cot…
White noise keeps randomly turning on and there’s no music note on my full screen app… driving me insane, keeps waking baby! What a POS
Two way microphone audio fails to connect when iphone14 is connected to WiFi, contacted customer support several times and have ran thru all of the steps to try and correct issue (power cycling, repair, turning off router, making sure microphone settings and Nanit app are in and up to date etc) only seems to be an issue…
hello, we’ve set up our Nanit pro camera and as I sit watching my baby roll around in her cot on the app, we are not receiving any motion alerts! She can even turn 180 in the night and nothing is picked up which is quite worrying. Sensitivity levels are right up and camera is positioned correctly. We’ve tried resetting…
It’s been a few hours so far of trying to turn our Nanit on and it will not stay on. When plugged in, it briefly shows the red lights and makes that faint click sound. However, about two seconds after, the red lights turn off and the camera is completely off. I try to press the “wifi” button to make the lights flash and…
My wife and I have been really happy with the Nanit Pro camera as we’d experienced no issues up until a couple of days ago. So, when we found out that we were expecting again last year, we immediately knew Nanit was the answer. As a result, we purchased a second Nanit Pro. On 7/24/23, our first Nanit Pro said it was trying…
updated the app and no audio like the others in this forum. Please open a ticket for me
I am setting up my Nanit Pro but realized the audio feature is not working. All I heard is some background white noise but I couldn't hear my nanny talking and couldn't hear the baby crying. Please help!
We have tried to remove it from the plug and stand, uninstalled and reinstalled the app, but nothing is working so far. Please help.
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