Hi, Just realised that you dont get any Insights with Nanit Insights premium. This is very misleading as you actually dont provide any inisghts with premium plan. Also, since I was forced to pay for Annual Premium subscription (there was no option to subscribe monthly) what happens if I require to upgrade to Ultimate and…
I just recently updated my apple payment and by accident the nanit insight was set to auto renew. I did not intend to renew nanit insight as i dont need it anymore. I cancelled the subscription right away although but it states that it would still be active for one year. Please advise as i dont need it anymore and would…
Does anyone know how to turn this off while looking at the video feed? It gets incredibly bothersome every 10 seconds at times. It's a Reminder to brighten screen and to attach to a power source throughout the night. I'm on android.
is anyone having issues with the multi stand when traveling away from home? We’ve had to use it a few times while traveling and it always seems to be a pain to connect using the multi stand. Yesterday, we were trying to set it up for a nap at a family members house and it just wouldn’t connect despite several tries. It…
Hello, We have been using the Nanit camera for over a year without issue, lately (~1 week) the background audio has started to stop overnight. Seems to stop around the early morning, maybe about ~8 hours. Our network topology and configuration has not changed recently, we have tried the following: Fully Router Reboot…
We're moving houses in a few days. When I remove our wall mount and cord cover, will I be able to restick the cord cover to a wall in my new house? If not, can I buy another cord cover? Or do you have a recommendation on how to re-stick it to a new wall?
Hi Nanit Team, I just received a replacement Nanit and was attempting to connect it but I’m getting error messages each time. No idea what is causing it, we upgraded our internet services because of issues with our last Nanit monitor and every other device on the network seems to be working properly.
Hi, we’ve had the Nanit pro camera on a floor stand for a few months now and for the first month or so the sound worked but I can’t get it to work now (receiving sound and this includes receiving notifications for sound). I have tried; power cycling, resetting the network, hard resetting the device, and reinstalling the…
how can I use the split screen option. I have set of twins and their cribs are next to each other
Hello All! I have an almost 4 month old we’re transitioning to the crib. We’ve installed our Nanit pro but maybe I am just dumb, but I see that it gives me an alert on my phone as a notification when sound or movement occurs, is that the only thing? I am silly to think if I am asleep I may not hear that? How will I know if…
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