Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit scheduled maintenance on February 7, 2024

On Wednesday, February 7th between 10am-12pm EST, we will be conducting scheduled maintenance to the Nanit network.

You will be able to see your baby’s livestream during the maintenance window and receive notifications.

During this timeframe, you may briefly be unable to perform the following actions in the Nanit App:

  • Initiate a new Breathing Motion Monitoring session (existing sessions WILL continue)

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