If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Web Version video looks like horribly low
The website's live player bitrate is horribly low. I have the app set to High bandwidth usage but I am guessing this just impacts the local network and not the data being sent to Nanit's servers. The resolution of the stream post Nanit server encoding is 1080 but only ~450kbps!!! This appears to just be an