Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Poor audio issues
We have both versions of the nanit for our kids and we have no issues with the older version in our sons room but with the new version in our daughters room we’ve noticed 2 things; 1. We can barely hear the white noise on our daughters where with our sons we hear it loud and clear and 2. When