just opened out camera from our registry but don’t see where to activate the free subscription to Insights. Any help would be appreciated. Thanks
....when I minimize the app now and I don't understand why. It was working just fine up until recently. It does this now for both me and my husband. Anyone have any idea why this happens?
The camera updated a few days ago. Since then, my background audio is not working. It will work for a few seconds and then stop working. Please advise on how to fix. I tried turning the Nanit off and on by unplugging it. Tried force closing app, removing camera, rebooting phone. Problem still persists.
Is it common for the speaker on the monitor to burst? All of a sudden, all noise coming from the monitor sounds extremely grainy and not clear. We use white noise with every put down, and the noise output is so different from what it used to be, it’s now distracting to my baby.
we’ve had the Nanit less than two days and already the camera is not working. We have tried other plugs etc and it’s still not working. Really annoyed as this appears to be an issue that comes up for others - it’s absolutely ridiculous for such an expensive camera. Not been able to connect with a staff via telephone.
Hi I have a nanit pro camera + stand I purchssed a new subscription today, however, the subscription is not activated nor is there any where to enter the transaction number on the received invoice. Can you please assist urgently. Thanks
Ever since I updated the app, I have no sound on any device I use. What do we do about this? We need sound to know when our baby wakes up.
Hi. Every night when I am rocking my baby to sleep the white light on top of the camera flashes multiple times. One night I counted over 10 x’s in less than 5 mins. I have done the updates. I have reset it. My wifi is strong. Is there a way to disable the flash light so that even if it’s resetting or searching it doesn’t…
Hi - we are currently sleep training our LO and I am spending a lot of time reviewing night wake ups. As it is, there seems to only be a 10s jump forward or backward but watching in real-time is excruciatingly slow. It would be great to have a 2x, 4x, even 16x playback to help me focus in on the important times and move…
Hi my baby accidentally grab the camera and played with it while he was staying on the crib . The camera turn on but then it doesn’t flash anymore or doesn’t connect to the network. It feels like something got loose inside, I don’t know how to open it and take a look, can you help? It is the second Nanit that I got and the…
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