we’ve had our Nanit for 4 months and over the past week our activity is failing to record we just get this ‘Oops’ message? Has anyone else had this or know how to solve the issue? We’ve done the reboots and internet connection is absolutely fine :/
Has anyone had luck with Nanit customer service recently? I was getting helped by a rep who stopped responding a month ago even after multiple follow ups. No one is picking up the customer service phone line. What is going on and is this company still operating?
Hi, Just realised that you dont get any Insights with Nanit Insights premium. This is very misleading as you actually dont provide any inisghts with premium plan. Also, since I was forced to pay for Annual Premium subscription (there was no option to subscribe monthly) what happens if I require to upgrade to Ultimate and…
I just recently updated my apple payment and by accident the nanit insight was set to auto renew. I did not intend to renew nanit insight as i dont need it anymore. I cancelled the subscription right away although but it states that it would still be active for one year. Please advise as i dont need it anymore and would…
Does anyone know how to turn this off while looking at the video feed? It gets incredibly bothersome every 10 seconds at times. It's a Reminder to brighten screen and to attach to a power source throughout the night. I'm on android.
I accidentally closed the 5 months photo pop up and now it’s not appearing in my memories tab! how do i get it to reappear? Is there a way to regenerate it?
is anyone having issues with the multi stand when traveling away from home? We’ve had to use it a few times while traveling and it always seems to be a pain to connect using the multi stand. Yesterday, we were trying to set it up for a nap at a family members house and it just wouldn’t connect despite several tries. It…
Hello, We have been using the Nanit camera for over a year without issue, lately (~1 week) the background audio has started to stop overnight. Seems to stop around the early morning, maybe about ~8 hours. Our network topology and configuration has not changed recently, we have tried the following: Fully Router Reboot…
We're moving houses in a few days. When I remove our wall mount and cord cover, will I be able to restick the cord cover to a wall in my new house? If not, can I buy another cord cover? Or do you have a recommendation on how to re-stick it to a new wall?
Hi Nanit Team, I just received a replacement Nanit and was attempting to connect it but I’m getting error messages each time. No idea what is causing it, we upgraded our internet services because of issues with our last Nanit monitor and every other device on the network seems to be working properly.
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Get ready for daylight savings on November 3rd. Ask Dr. Maristella Lucchini anything about preparing your babies and toddlers for daylight savings! PS - don't forget to check out our to get a head start! About the expert Dr. Maristella Lucchini serves as Senior Clinical Researcher at Nanit Lab—our scientific and medical…