Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit Scheduled Maintenance on July 30th, 2024 (Postponed to July 31)

edited September 3 in Camera + App

UPDATE 7/30 @ 11am ET: Maintenance Postponed to July 31st between 9am-9:30am EDT

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On Tuesday, July 30th between 10:30am-11am EDT, we will be conducting scheduled maintenance to the Nanit network. You will still be able to see your baby’s livestream during the maintenance window.

During this timeframe, you may briefly experience delays with the following actions in the Nanit App:

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