Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Insights
we used Nanit for our first son born in August 2022 and had a free year of the insights once the camera was activated. Our second baby was born in March of 2024 and now the app says her insights membership expires in September which is only 6 months. When did Nanit change this? Seems like it was very hush