Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Sleep is not tracking.
hello,
As of the last week our Nanit is not picking up on my son’s sleep. I just put him in for a nap and it’s stating that he has not been in bed for the last 23 hours. Please advise on how I can fix this issue. I have already checked the crib position and motion area with no success.