Hello, We purchased a Nanit Pro Camera in Nov '22. No major issues until earlier today, when the camera would not turn on at all. Checked the power outlet with other devices, and also checked the Nanit camera itself on our travel stand, and still no lights/powering up. Attempted power cycling a few times, and also a hard…
split screen on iPhone stopped working, have two cameras and only one camera shows on when split screen, get the icon with plus sign. Other camera shows up but not both and never the first. If one is selected individually, no problem, can toggle from either one with no problem, only when split screen is selected that first…
Hello, we lost this piece during a recent move. & it is showing up as sold out on the site. How do we go about getting another one without having to buy the whole $100 kit?? We are only missing this piece.
I just started using my camera for no more than 3 hours to monitor my newborn. And the camera suddenly shuts down and it wont turn back on. I have the Nanit Pro wall mounted version. I tried power cycling it many times. And it still won’t turn on. Please assist.
Hello, I have been using Nanit insights for my new baby under my 1st baby's account. My Nanit insights has expired & now I want to move the camera & the insights under the new baby's name. BUT before I do so, I want to download all the Memories from my 1st baby's account before I detach the camera. If I renew the Nanit…
This is the third time the nightlight has turned on by itself in the middle of the night. This combined with the 2fa being enforced makes me wonder if there was a known security hole somewhere
My Nanit pro started making some weird noises so I turned it off but now it will not turn back on. The blue light will not show after pressing the button on the back and it will not turn on after holding that same button for an extended period of time. It feels like this camera is broken. I have unplugged and plugged back…
Hello - I am having issues with my Insights Plan. We have a nanny who has viewer access but is still unable to view the sleep status “I was put down X minutes ago…” when linked to our wifi. I would like her to have these sleep status notifications without Full Access. Is this possible? Why are they not showing for her even…
Hi, I have two Nanit pro cameras both on individual sleep plans. One is 18 months older than the other and only the newer one asks for firmware updates. I have an Apple phone.
I wish there was a way to separate the Nanit volume from my phone’s volume. I have ended up turning my phone’s volume down to watch videos on social media while up at night and then forget to turn it back on when I return to bed. Or maybe there should be the inability to turn the volume on the monitor all the way down when…
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