If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Need a camera orientation option?
The camera is positioned at the foot of the crib - that’s the beat place for our setup. As a result, Position Crib does not work properly (wrong orientation) and clicking the video expands the view with the wrong orientation. We tried Rotate video but that only helps in the small iPhone view, as soon as you expand or go