Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
High pitched Sound
Hi,
Our Nanit has had a few instances where there is a high pitched alert picked up by the camera as "sound detected" at our daughters nursery. The few times it has occurred there has been no activity in or around her nursery for quite some time.
It's very random, happening once tonight and twice in mid June.
We noticed in June that the plug was kind of coming out of the wall for the camera. But nothing else as a possible answer. This was not the case for tonight.