Greetings, for the past month I am noticing if I put Nanit in the background on my IPhone the white noise and any noise from my toddler is not being heard. I am not closing out of the app all the way just putting in the background. I have to go back into the app to even see if she is awake. If I stay in the app I hear all…
My 11 month old is determined to rip the mounted camera off the wall we had it all set up with the covers but he decided he was fascinated with the covers and started ripping them all off the wall with his little fingers and got the cord loose. For now we've moved the bed further away from the wall (much to his…
A few weeks ago I purchased the insights activation code as part of the mother's day sale. However, since my subscription was not up until the end of May I could not set it up (odd design choice by Nanit). Once it did expire I went in to renew it on the website. I went through the 'Already purchased subscription' flow but…
hi there! Is there a way to change the team member names that show up? I don’t go by “mom” and I’d like to change the other team member names as well. Thanks!
This discussion was created from comments split from: Sleep Status Not Available for Viewer Access?.
Hello, I have the nanit pro and we set it up today and on the app it says I have the basic plan, but when I log in not through the app it says I have the insights sleep annual plan. Can someone please explain to me what the difference is or if it’s the same thing ? Also it says my next billing date is in December, but I…
Hello. We bought a pro and installed the new firmware. Since unboxing and then updating today the nightlight will not turn on. We’ve unplugged the camera turned it off deleted the app and restarted our phones and it isn’t working, on both phones. Bit annoying. Thank you.
we have a spare camera for travel and wondering if I can swap the profile back and forth for my son? We only have 1 child but the second camera is set up as generic “baby” but would like to use his profile if I can!
hi , My baby recently started crawling and before that we had the sensitivity low because when he would wake, he would cry, couldn’t do much for sitting up and crawling and reaching pulling up etc. now he can do all of the above so I increase sensitivity to catch those, and now it alerts us when he is asleep and moves his…
hi, just installed the nanit pro cam today on a flex stand. it does not "click" into place and falls when moving the crib when the camera is at an angle. this is very concerning. please help, Thanks. asaf
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