Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
No Nature Sounds
We currently have no nature sounds or white noise on our camera. When we attempt to start a sound there is a short buzzing noise and then nothing. We can hear audio from the camera in the app, but cannot talk through the camera in the app. We have done a hard reset, and we have toggled the Nature Sound