Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Camera + App
Discussion List
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Help pls… app no longer running in the background?
Previously, the app would continue to run and I could hear the sound in our nursery while browsing the internet or using other applications as long as the app was still open in the background. I was also able to lock my phone without the screen staying on and could still listen to the sound in the background as well. All…
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Temperature calibration/reported incorrectly in app
Anyone else having issues with the app reporting incorrect temperatures? @Tali tnx
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Anyone having issues with the night light turning off on its own?
We’ve been out on a family trip for the past two weeks. When we came back, I noticed my son’s night light was off (I leave it on always). No biggie, the neighbors reported a power outage so I figured that’s what caused it to turn off. But since we’ve been back, I’ve had to turn it back on multiple times because it turns…
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Camera is working
We have had our Nanit for a little over a year. It’s worked great up and til now. The camera stopped working the light won’t go on and app keeps saying to reconnect and we have tried everything. Internet connection isn’t the problem it’s never moved or changed and we have never had a connection problem. Please help it was…
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📣 New Bundle! The Newborn To Two Bundle
We are excited to announce our newest bundle offering - our Newborn To Two Bundle includes everything you need to be prepared for your baby's first two years! For those of you who are current Nanit families, you are most likely familiar with all (or most!) of the products in our bundle and probably have a few of these in…
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Insights Status Update
Between the hours of 9 pm and 11:30 pm ET last night we experienced a networking issue that caused some insights events to have missing clips. This issue has been resolved. You can always see the status of the Nanit network on our status page.
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Insights Sleep Effiency
So this is something that bothers me quite often when I wake up and check my baby’s sleep summary in the morning. I’m wondering how accurate the Nanit Insights are. My baby always has 70%-85% sleep efficiency, but never in the “optimal” area. We did sleep training, and if not foe the Nanit would be thinking our baby slept…
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Tips for sloped wall over a crib
Our daughters room has a sloped wall that comes out over her crib (imagine like it’s under a tent). Our floor stand is too tall to fit under it. Would the wall mount work if we mounted it on the sloped wall and angled the camera up? Does it allow you to angle the camera up to down? Do you have to use the cord protector…
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Monitoring and Background sound question
Hi, New parents here splitting our nighttime duties. I was hoping someone else has already thought about a solution to our dilemma My wife and i are splitting duties at nighttime and we pre-set times when we will wake up to feed our baby. The question is, is there a way to automatically turn off my background monitoring or…
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Very inaccurate insights
I have been getting extremely inaccurate insights. My baby is an excellent sleeper, barely wakes up in the middle of the night, and usually falls asleep within 5 minutes of being put to bed. However, insights show that the sleep onset is 3+ hours every days... For some reason it reads that my baby is put to bed at around…
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Alternate to using phone app at night?
Lately we’ve been having wifi issues that cause the app to disconnect at night, and I’ll wake up in a panic realizing I can’t hear anything from his room. Curious if anyone here uses a second “non wifi” type of monitor that can be on as a backup or in place of the nanit app at night?
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Camera Seems to be taking Photos.. Hackers?
As I am watching my baby sleep, it seems that the Nanit camera is taking photos of my baby. I checked if it happens when he is not there, and it doesn’t it. Does anyone have had the same experience? Thanks Carla
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Mounts cross compatible?
Hi there, We have our second baby on the way and are planning to buy a Nanit Pro and thinking about replacing our current Nanit Plus that’s over our crib. Since I already have the wall mount for our current camera installed, I’m wondering if I can just pop the Plus off and stick the Pro on without needing to replace the…
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Incorrect data
Is anyone else having issues with incorrect data? Multiple times last week my Nanit said my daughter was helped to sleep, when she wasn’t, she was just placed in her crib and zipped into her sleep sack. Today I received a tip in my email about putting her down awake, but we always do, she just falls asleep very quickly…
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NANIT PLEASE CREATE A CRIB MOUNT!!!
Please Nanit!!! Can you come out with a crib mount for the camera! I live in a one bedroom condo and my baby is in our room, next to a window. There is no way to connect the camera via the wall mount or the stand (We have tried every option) - we even thought of suspending the camera from the ceiling. Currently we have the…
Categories
Popular Tags
- Expert Events 67
- Insights/Sleep Data 61
- Feature Request 52
- Insights Subscription 52
- No Audio 51
- Camera Pairing/Onboarding/Reconnecting 46
- Red Alert 45
- Camera Offline 43
- Camera Hardware 41
- Alerts/Notifications 39
- Nanit App 38
- White Noise & Nature Sounds 31
- Live Stream/Feed 28
- Camera IR Lights/Night Mode 25
- Frequent Disconnection 23
- App Feature 21
- New Features and Products 21
- Breathing Motion Monitoring 21
- Video History 20
- Presale 16
- Temperature/Humidity 16
- Breathing Wear 15
- Night Light 14
- Background Audio 13
- Motion Detection 11
Upcoming Events
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💬 Parent Like a Pro AMA: Safe Sleep and Parenting Confidence
This event is now open - ask your questions here! Ask Nanit Lab Pediatrician Dr. Liza Natale anything about safe sleep! As part of our September Parent Like a Pro Summit and Baby Safe Sleep Month, pediatrician Dr. Liza Natale is hosting an AMA about Safe Sleep and feeling confident in your decisions as a parent. Example…
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🎥 Parent Like a Pro Webinar: Steps to Sleep Success: Baby Sleep + Routines
Heard in the community: When did your baby start sleeping through the night? How do I prepare for the dreaded sleep regressions? Do I have to swaddle my baby? Wait, why did my toddler stop sleeping? Join us for a webinar on steps to baby sleep + routine success to make sure you have all of the data, tools, and information…
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💬 "Ask Me Anything" about stress and self-care in pregnancy + parenting
Ask doula + health coach Jess Baumgardner anything about stress and self-care in pregnancy and parenting! Jess Baumgardner is an expert in wellbeing for pregnancy, postpartum and parenthood. She provides childbirth education & support for parents like you - seeking guidance and knowledge before, during, and after birth.…
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💬 "Ask Me Anything" with Little Spoon's co-founder + CXO Michelle Muller
Ask Little Spoon's Michelle Muller anything about feeding—from overcoming anxiety about starting solids to choosing baby's first food, to dealing with picky eaters! Michelle Muller is the cofounder and Chief Experience Officer of Little Spoon, the modern parent’s go-to brand when it comes to keeping their babies and…
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"Ask Me Anything" about Daylight Saving
Get ready for the upcoming time change with Nanit Lab's Dr. Natalie Barnett. Natalie will be answering all your questions about preparing for the change and helping your little ones adjust. Don't forget to check out our Daylight Saving Survival Guide to get a head start! Dr. Natalie Barnett serves as VP of Clinical…