Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Lowering wall mounted camera?
Hello! Now that baby is standing and leaning on the crib rails, I’ve moved the crib mattress down pretty far. My monitor is wall mounted, but should I lower it now that my baby will be farther away? (When we moved our baby into his own room, we got a false red alert and the team concluded that it was