Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Camera keeps disconnecting when I open the app
Our camera keeps disconnecting when we go to open the app, both for myself and my husband. We have to take the camera off the stand and plug it back in again which is really annoying when you’ve just put down your baby for a sleep. Please can this be looked into?