Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Cannot reconnect my Nanit

edited May 29 in Camera + App 6 comments

Hello, I have a Nanit Pro and got a router with AT&T and it has worked for the past year, but when I switched to this new exact same router, it does want to pair to my iPhone, Yes, my iPhone IOS is up to date, my app is up to date, I have deleted it and reinstalled it, I

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