Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Camera + App
Discussion List
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Nanit Insights Disruption for Some Users
UPDATE: RESOLVED ----------- Some users are currently experiencing issues with receiving Nanit Insights. Our team is working on identifying and fixing the problem. Some users have successfully fixed the issue by performing a Nanit Camera reset. For more information and status updates, visit status.nanit.com.
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Temperature and humidity feature not working
Since we got the Nanit, the temp and humidity feature has not worked. We did trouble shoot as indicated but still does not work. We use the multi stand and it works fine. Our base seems to not work properly. I was told that if after following directions to try to fix the temp issue and it still doesn’t work, it would have…
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Camera keep loading
i can’t sleep without camera on on my baby’s room and the camera is keep loading for like four hours…. This sucks
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💬 "Ask Me Anything" about Nanit with Sr. Product Manager and our Chief Product Officer
Do you have questions about the Nanit Product? Now is your chance to ask us anything! Join our Chief Product Officer, Amir Eitan, and Senior Product Manager, Tali Gueta, and ask them anything about Nanit! Amir and Tali are here to answer your questions about Nanit today, 11/9 through tomorrow, 11/10. Don't miss out on the…
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Movement map
Hello, we haven’t been able to view the movement map for the last week or so. Every morning I check and it says no data available. Please help. thanks
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Phantom Visits
Three times in the past week, Nanit has thought that our 9-month old was taken out of her bed while asleep and was then put back in bed 3-5 hours later. There are never any visits. Our daughter sleeps through the night and the videos don’t even show her moving when she’s supposedly picked up or put back down. It’s really…
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Camera stuck in night vision
Is there a way to tell my camera to switch to day mode? No matter the room’s brightness, the camera remains in night vision, and the quality of the night vision is poor. Nothing is obstructing the camera. Thanks for your help.
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Nanit marking as awake
I’ve been noticing that the nanit is marking my 7 week old as awake many times throughout the night when he is still asleep. He can sometimes kick and grunt but is still very much sleeping. Last night we had the best sleep yet and when I checked his dashboard this morning there are many “awakes” and his time is no where…
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Using iPad as monitor
We are using our iPad mini as the monitor base so we can use our phone but still keep a watchful eye on LO. We can’t get any breathing information on it, unlike when we monitor using our mobile. We also can’t seem to change the temperature setting from Fahrenheit to Celsius, like we did with our mobile phone originally. I…
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Solution for night-time?
We specifically went with the Nanit Pro because we liked the app connectivity and not having another monitor to carry around. That said, we didn't think ahead to when our daughter would be in her own room and crib at night... I'm aware Nanit has night mode where you can basically leave your phone on and it wakes if it…
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Nanit Insights Outage
Beginning at approximately 10 am EST, our cloud vendor, AWS, began experiencing a widespread outage, which may delay or stop the generation of your Nanit Insights. This issue is out of our control, but the Amazon team is working to recover over the next few hours. You can always check Nanit’s system status at any time…
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Does Travel Case Fit with New Nanit Pro Adapter Block?
I recently upgraded from Nanit Plus to Nanit Pro, and I noticed that the power adapter for the Nanit Pro is larger than the one for Nanit Plus, and that results in me not being able to fit it into the travel case I purchased at the time I acquired the Nanit Plus. Do the latest travel cases currently available on Nanit's…
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Camera not working
Had the Nanit plus for just about two years. Was working fine up until two days ago - did all the troubleshooting there is, but the camera just won’t turn on. A very expensive camera to bail suddenly after not even two years of use. I am unable to fix the issue and a need a camera for my toddler room. Please help..need…
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1 visit shows up as multiple visits
Hi, Our boy recently moved to his own room (yaaay) and the past week, we’ve been trying to sleep train him a bit more since he has always been a bad sleeper. But with the Nanit on, we can REALLY see the difference. 1 visit per hour has now turned into 1 visit per night (which is usually the dream feed before we go to bed).…
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Announcement: Email Sent in Error regarding your Insights Subscription
A small number of our insights members recieved an email that confirmed that their insights subscription was canceled. This email was sent in error, and there has been no disruption to your Insights service. We apologize for the confusion and thank you for being part of the Nanit family. Please reach out with any questions…
Categories
Popular Tags
- Expert Events 67
- Insights/Sleep Data 61
- Feature Request 52
- Insights Subscription 52
- No Audio 51
- Camera Pairing/Onboarding/Reconnecting 46
- Red Alert 45
- Camera Offline 43
- Camera Hardware 41
- Alerts/Notifications 39
- Nanit App 38
- White Noise & Nature Sounds 31
- Live Stream/Feed 28
- Camera IR Lights/Night Mode 25
- Frequent Disconnection 23
- App Feature 21
- New Features and Products 21
- Breathing Motion Monitoring 21
- Video History 20
- Presale 16
- Temperature/Humidity 16
- Breathing Wear 15
- Night Light 14
- Background Audio 13
- Motion Detection 11
Upcoming Events
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💬 Parent Like a Pro AMA: Safe Sleep and Parenting Confidence
This event is now open - ask your questions here! Ask Nanit Lab Pediatrician Dr. Liza Natale anything about safe sleep! As part of our September Parent Like a Pro Summit and Baby Safe Sleep Month, pediatrician Dr. Liza Natale is hosting an AMA about Safe Sleep and feeling confident in your decisions as a parent. Example…
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🎥 Parent Like a Pro Webinar: Steps to Sleep Success: Baby Sleep + Routines
Heard in the community: When did your baby start sleeping through the night? How do I prepare for the dreaded sleep regressions? Do I have to swaddle my baby? Wait, why did my toddler stop sleeping? Join us for a webinar on steps to baby sleep + routine success to make sure you have all of the data, tools, and information…
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💬 "Ask Me Anything" about stress and self-care in pregnancy + parenting
Ask doula + health coach Jess Baumgardner anything about stress and self-care in pregnancy and parenting! Jess Baumgardner is an expert in wellbeing for pregnancy, postpartum and parenthood. She provides childbirth education & support for parents like you - seeking guidance and knowledge before, during, and after birth.…
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💬 "Ask Me Anything" with Little Spoon's co-founder + CXO Michelle Muller
Ask Little Spoon's Michelle Muller anything about feeding—from overcoming anxiety about starting solids to choosing baby's first food, to dealing with picky eaters! Michelle Muller is the cofounder and Chief Experience Officer of Little Spoon, the modern parent’s go-to brand when it comes to keeping their babies and…
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"Ask Me Anything" about Daylight Saving
Get ready for the upcoming time change with Nanit Lab's Dr. Natalie Barnett. Natalie will be answering all your questions about preparing for the change and helping your little ones adjust. Don't forget to check out our Daylight Saving Survival Guide to get a head start! Dr. Natalie Barnett serves as VP of Clinical…