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Nanit Insights Disruption for Some Users
UPDATE: RESOLVED ----------- Some users are currently experiencing issues with receiving Nanit Insights. Our team is working on identifying and fixing the problem. Some users have successfully fixed the issue by performing a Nanit Camera reset. For more information and status updates, visit status.nanit.com.
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Temperature and humidity feature not working
Since we got the Nanit, the temp and humidity feature has not worked. We did trouble shoot as indicated but still does not work. We use the multi stand and it works fine. Our base seems to not work properly. I was told that if after following directions to try to fix the temp issue and it still doesn’t work, it would have…
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Camera keep loading
i can’t sleep without camera on on my baby’s room and the camera is keep loading for like four hours…. This sucks
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💬 "Ask Me Anything" about Nanit with Sr. Product Manager and our Chief Product Officer
Do you have questions about the Nanit Product? Now is your chance to ask us anything! Join our Chief Product Officer, Amir Eitan, and Senior Product Manager, Tali Gueta, and ask them anything about Nanit! Amir and Tali are here to answer your questions about Nanit today, 11/9 through tomorrow, 11/10. Don't miss out on the…
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Movement map
Hello, we haven’t been able to view the movement map for the last week or so. Every morning I check and it says no data available. Please help. thanks
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Phantom Visits
Three times in the past week, Nanit has thought that our 9-month old was taken out of her bed while asleep and was then put back in bed 3-5 hours later. There are never any visits. Our daughter sleeps through the night and the videos don’t even show her moving when she’s supposedly picked up or put back down. It’s really…
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Camera stuck in night vision
Is there a way to tell my camera to switch to day mode? No matter the room’s brightness, the camera remains in night vision, and the quality of the night vision is poor. Nothing is obstructing the camera. Thanks for your help.
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Nanit marking as awake
I’ve been noticing that the nanit is marking my 7 week old as awake many times throughout the night when he is still asleep. He can sometimes kick and grunt but is still very much sleeping. Last night we had the best sleep yet and when I checked his dashboard this morning there are many “awakes” and his time is no where…
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Using iPad as monitor
We are using our iPad mini as the monitor base so we can use our phone but still keep a watchful eye on LO. We can’t get any breathing information on it, unlike when we monitor using our mobile. We also can’t seem to change the temperature setting from Fahrenheit to Celsius, like we did with our mobile phone originally. I…
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Solution for night-time?
We specifically went with the Nanit Pro because we liked the app connectivity and not having another monitor to carry around. That said, we didn't think ahead to when our daughter would be in her own room and crib at night... I'm aware Nanit has night mode where you can basically leave your phone on and it wakes if it…
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Nanit Insights Outage
Beginning at approximately 10 am EST, our cloud vendor, AWS, began experiencing a widespread outage, which may delay or stop the generation of your Nanit Insights. This issue is out of our control, but the Amazon team is working to recover over the next few hours. You can always check Nanit’s system status at any time…
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Does Travel Case Fit with New Nanit Pro Adapter Block?
I recently upgraded from Nanit Plus to Nanit Pro, and I noticed that the power adapter for the Nanit Pro is larger than the one for Nanit Plus, and that results in me not being able to fit it into the travel case I purchased at the time I acquired the Nanit Plus. Do the latest travel cases currently available on Nanit's…
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Camera not working
Had the Nanit plus for just about two years. Was working fine up until two days ago - did all the troubleshooting there is, but the camera just won’t turn on. A very expensive camera to bail suddenly after not even two years of use. I am unable to fix the issue and a need a camera for my toddler room. Please help..need…
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1 visit shows up as multiple visits
Hi, Our boy recently moved to his own room (yaaay) and the past week, we’ve been trying to sleep train him a bit more since he has always been a bad sleeper. But with the Nanit on, we can REALLY see the difference. 1 visit per hour has now turned into 1 visit per night (which is usually the dream feed before we go to bed).…
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Announcement: Email Sent in Error regarding your Insights Subscription
A small number of our insights members recieved an email that confirmed that their insights subscription was canceled. This email was sent in error, and there has been no disruption to your Insights service. We apologize for the confusion and thank you for being part of the Nanit family. Please reach out with any questions…
