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Speaker on both wall mount and flex stand isn't working
Hello, My camera and app work just fine, but I can't use the music or voice/microphone features on either my wall mount or my flex stand. When I first bought the camera it was working just fine, a while back it started to work on some days and not on others. We were told to wait for an app update but nothing happened…
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Night Summary - not enough data
I recently did a camera update and ever since, the night summary shows an error of “not enough data to show night summary.” It seems the last week or so it is giving me this error?
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No movement map
Stopped working. No longer getting this week! Logged off app and back in- no change. Please help!
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Error when trying to look at our night recap
When trying look at our night recap we are getting this?
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Nanit Pro Multi Camera
I’d like to order the three camera set but would like two wall mounts and one floor mount instead of all three of either one. Can anyone advise me on how I can do this? The website doesn’t allow that option for purchase. Is this possible?
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Insights always WRONG!
Hello! I continue to have wrong info from the Nanit and I’m paying for the premium membership. Why?!?! I have reset, I have emailed and follows up on multiple support tickets and getting frustrated with the lack of response. Wrong data includes: 1st - says that my son has slept 14 minutes the full night 🙃 when he obviously…
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Is it possible to leave my subscription on hold until we are ready to active it?
We are expecting our baby for the end of May 2023, but we would love to get this camera as soon as possible. However, we won't be needing the subscription to start until probably June. Is ot worth to buy it in advance?
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Can I use any other device other than my phone for overnight monitoring?
I have a iPhone 13 and my wife has the new iPhone 14 Pro. We have tried the overnight monitoring on each the phones (on night mode), while on the charger and it actually depletes the battery, again on the charger. So we then start the day with a dead cell phone... Are we doing something wrong? We really dont need to see…
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Nanit no longer finding baby in crib
Everything was fine until they forced the firmware update on us and now the Nanit is no longer finding a baby in the crib. It detects movement but that's it. No more sleep data, no more how long he's been sleeping for. Just motion detected and that is it I tried resetting, unplugging but nothing works. For 400$ and a 100$…
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Sound not working
Our Nanit pro sound isn’t working. I double checked sound settings, reset the camera and tried on different devices (iPad, phone, etc.) we’ve had this for a year and this is the first time we’ve had an issue with it.
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Camera disconnects when the lights turn off in the room
Camera works when the lights are on but as soon as we turn the lights off in the room the camera begins audibly clicking off and on and says it is disconnected. It then prompts us to troubleshoot our connection issues in the app. We have updated and reset the camera, app, phones, internet, etc… and the problem persists.…
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Reset nanit camera
need to reset the camera to a different user
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Audio not working
Hi - The audio stopped working on our Nanit following g the latest software update
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2 cameras 1 kid?
We started a Nanit Plus, then upgraded to a Nanit Pro. We have a floor stand at the crib in the nursery and a multi stand we could put by a pack & play at his grandparents' house for naps. Is there a way to use both cameras under one baby's profile, or am I better off selling the Nanit Plus? We probably won't remember to…
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White noise
more often than not I am unable to control the white noise in the app and have to turn the Nanit off at the plug ( sometimes more than once ) to get control back in the app. How can I resolve this?
