Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Audio stopped working overnight
We just installed our Nanit yesterday and last night, the background audio stopped working while we were sleeping. It also stops when using the Dashboard in the app. How do we solve this? It is the most important feature for us - especially at night.