Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Night summary on the flex stand started working and now doesn’t?
We started using the Nanit a couple weeks ago so have been trying to understand all the quirks.. we use the flex stand while the baby is still in the bassinet in our room because the wall mount is in the nursery. I read I wouldn’t get a night summary using the flex stand which is upsetting but nothing we