Hi Nanit Team! I’d like to suggest one small but very useful improvement: could you add the date and time to the snapshot feature? Having a timestamp would make the snapshots not just adorable, but also way more practical. Whether it’s for sharing a sweet moment and knowing exactly when it happened, or for more specific…
my camera has fallen off of the flex stand many times and won’t securely attach to flex stand and now has fell on my baby I’m not happy at all considering the money spent on this baby monitor is there anyway to resolve this issue?
Recently, when trying to use the 2-way microphone option on our phones that are connected to our WiFi, we are receiving an error message saying "Connection failed. Try again". Once we log off the Wifi, force close and reopen the app, it seems to be working.
Hey, we’ve just recently purchased the Nanit from wall mount and installed it yesterday. Last night, I realised the camera feels hot to touch. When I unclipped from the wall mount, both the camera and the back of the camera that has the connections on it felt very hot. is this normal? Should I be worried? thanks
Nanit… instead of making us pay ridiculous subscription fees, it would be nice to have to option to add a team member for a fee per person. I dont want to pay $150 to upgrade just to add team members. it’s already so silly that we have to pay a separate subscription for an already expensive camera in the exact same…
Hi, I jusy got a second nanit and was completely taken aback at, 1. the fact that I have to pay a whole other subscription for a second camera that was already crazy expensive and 2. The fact that the cheaper option with the “6 months free” only lets me have 2 viewers, but I need 3. My husband, myself and our nanny all…
Hi there - we can't see the last 15-20 minutes of video on the large stream. We recommend including as much of the following information as you can: - Camera model - Nanit Pro - Mobile device - iphone 16 plus - App version & Camera firmware version - latest version - Issue(s) that you are experiencing - I'm having an issue…
I have been an active user of my nanit camera and with my current subscription looking to end, I decided to purchase a Insights Milestones plan from your online shop instead of via the app since the shop offered a Black Friday discount while the app did not. I received an email and was told to "activate" my new…
Hello, I need to find the MAC address for my nanit in order to connect it to my wifi network. Can someone privately message me to help me do this? Thanks!
hi there, After travelling with our Nanit I noticed that the usb cable has been pulled into the stand. How do we fix it?
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