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No audio
I updated the nanit app today and can no longer hear sound from my baby's room through the app on my phone, my husbands phone or our echo show.
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Double charged for Nanit insights
I was double charged for Nanit insights and have been trying to reach support via email and telephone for days with no luck or response. I don't want to file a claim with my bank if avoidable but will if need be.
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Nanit Pro causing extreme latency and disconnects with other devices on network
I saw a few other posts on both this site and others around the Nanit cam causing latency and disconnect issues for every device on our network. Ive gone through all of the troubleshooting steps multiple times, changed bandwidth usage to low, activated QoS on my router and the issues persist. Even after changing to low and…
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Constant connection issues
Hi I am having ongoing issues with my Nanit. I have been using it for for nearly two years but the connection the last month or so is awful. In particular the last two weeks it’s barely working at all. I have tried everything unplugging, resetting, removing the camera etc. do I just give up on the unit altogether or is…
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Unable to edit dashboard
I’m trying to update the “went to bed” time and do not see the three dots on the upper right corner. Why am I able to update some nights and not others (some nights have the three dots in the corner and others do not)?
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Camera will not turn back on
We have moved the camera to a different outlet and changed the stand that it is in and the camera will not turn back on. No blue light pops on to reconnect the camera either.
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Video History tells me “No video available”
4/09/2023 for some reason I will get a detection notification and sound but when I click on it it tells me to wait a few minutes then tells me “no video available and I’ve been trying to see what had woken my son up and I can’t view it and I tried everything.
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Camera
How do I connect to my live feed?!
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2 days of video history - activation point
Hi there At what point does the 2 days of video history unlock ? Eg if I subscribe at 8am today do I get to see 2 days of video history from 48h ago? Or do I just get to see 2 days of video history from 8am today onwards? The advertising prompting me to sign up tells me I can unlock 2 days of prior video history when I…
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No events since camera firmware 6.17.506
Since the latest firmware was installed (6.17.506), we are longer getting event updates. The timelines are all empty. The video history timeline does not say when our baby was attended to or woke up. The live view, audio, and other camera features are still working. The breathing band and temperature sensors are working.…
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Picture in picture
When I use my Nanit pro and shrink the screen to go to a text message or Facebook, the Live Feed pauses and I no longer get spins. How do I fix this?
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Customer Service Not Responding
Has anyone else had issues with customer service? I've called several times during their business hours and have opened a ticket with them over two days ago and have yet to receive a response.
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Help with Nanit premium
I canceled my premium subscription & got charged. I am trying to reach you guys but can’t get through I’ve been on hold waiting to talk to someone for 45 mins. thank you Abby theisen
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Clicking-motion detected
Our camera is doing something very similar. Our camera is constantly triggering motion detected and it is clicking with infrared on constantly.
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How to view Activities in iPad app?
Hi Nanit Community, How does one view the activities in the iPas app? I saw the below thread from 2 years ago, but that can’t be right. I’m a developer and it’s really easy to show iPhone views on iPad and there are many scenarios where someone may not have an iPhone handy or at all, but have an iPad instead. Example:…
