Hello, I have a Nanit Pro which powers on with the Flexi stand, but not with the floor stand. The floor stand was gifted to me by a friend. Holding the bottom button down for 10-15 seconds does nothing, with no blue light. It's as if the floor stand isn't receiving power. Please help :)
We connected our Nanit Pro for the first time yesterday. The Audio randomly stopped working and we are unable to reboot it - we’ve tried power cycle, reset and everything. We have a newborn and it’s completely unacceptable that we already have an issue with the Nanit sound. Please contact us ASAP.
I’m having the same issues with the system reporting no video history available. If I power cycle the camera it will record video history for a few days. Live video and alerts work without issue, even when out of town with my phone on cellular. This problem started around June when I upgraded the camera firmware. The…
my husband has a Google pixel something and I have an iPhone 13 Pro Max. When his app last updated, it has much better features than mine which is up to date. We have two daughters and he’s able to swipe between cameras instead of going into the sidebar and selecting a camera. When he uses split screen he has all the…
Hi - our wifi button is stuck. Proof of purchase and two photos of the stuck hardware attached.
hi, this morning my app made a very high-pitched beep like an alert. not using a breathing band and my notifications don’t show anything out of the ordinary. It does seem the babies eyes were covered by the mobile hanging in the screen for that moment. Will that set off a high-pitched beep alert? Is that a feature?
I accidentally added an extra profile for my daughter twice and now i can't delete it. Is there any way for me to do so?
will there be a monitor coming soon ? This app has killed my phone battery so badly!! I love this app but man my phone is never not on the charger !
Can I just buy an extra camera?
Hi, I bought a 1 year Nanit Insights - Memories Plan and received the activation code in my email. However, my activation code doesn’t work on my.nanit.com. Steps: 1. I went to my.nanit.com and logged in with my credentials 2. I typed in my activation code in the ”Activation code” box 3. I added my credit card info 4. I…
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