1 visit shows up as multiple visits

Hi,

Our boy recently moved to his own room (yaaay) and the past week, we’ve been trying to sleep train him a bit more since he has always been a bad sleeper. But with the Nanit on, we can REALLY see the difference.


1 visit per hour has now turned into 1 visit per night (which is usually the dream feed before we go to bed).


But since he’s able to sit, we lowered the bed in his crib, and whenever we go and give him the bottle, we kinda “sit” next to the crib, hanging over the side, feeding him..

this turns into 2, sometimes 4-5, visits, all at once.


i know some families struggle with many visits in just 15-20 minutes. But.. maybe the “AI” should be able to tell that “if there’s been 4 visits in 10 minutes, it was probably 1 visit”.

you could even ask in the morning? “Hey Kenneth. We noticed that Atlas had multiple visits within 30 minutes last night at 11PM. Should it be merged into 1 visit?”.. and then I can confirm if it was 1 visit, or if Atlas just had a really rough night.

I know it’s possible to edit the night, but it still shows up as 4 individual visits in the graphics (that timeline). And sometimes I forget, so when I go back a couple of days, I don’t remember what is what.

So it would be really nice if this AI could be improved. Or at least get some help from me, by asking questions that I can confirm or not.


Thanks!

Answers

  • I agree! Also why is taking my baby out of bed to change her diaper and putting her back in considered 2-4 trips?

  • @KennethDK Thanks so much for sharing this feedback! This is super helpful - I apologize for my delayed response here - but confirming I did share this with our product team. We are always looking for ways to improve the product and this is exactly the type of feedback we want to hear!


    @Journeyofiv I reached out to get some additional clarification on why a diaper change would be counted as 2-4 trips! I'll share what I find out here.

  • @Journeyofiv One thing to take a look at is your parent pick up zone -  say for example part of the changing table is in the Parent pick up. You would want to make sure it’s not part to ensure visits are captured correctly. Let me know if that helps fix the issue at all - we are happy to take a closer look as well!