Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

1 visit shows up as multiple visits


Our boy recently moved to his own room (yaaay) and the past week, we’ve been trying to sleep train him a bit more since he has always been a bad sleeper. But with the Nanit on, we can REALLY see the difference.

1 visit per hour has now turned into 1 visit per night (which is usually the dream feed before we go to bed).

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