Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Breathing Motion Monitoring
Discussion List
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Red Alert
We received a red alert tonight that woke us up in middle of night. However there is no "recent red alert" banner on the live stream or in event history. If I watch the video I can hear it go off at 12:17am, but there is no banner indicating this happened. Does that indicated false positive? Is this a glitch?
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Red Alert
Hello Nanit! We had a red alert tonight for the first time since our daughter was very little. It was at 3:26am 5/16. Could you look into this as we are not sure if it was a red alert or not because she eventually pushed herself up before we ran into the room.
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Red alert
we had a very scary alert. Can you please send more info about the breathing rate bc the app doesn’t provide it
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Red Alert not on history.
cannot view the red alert that just went off for no baby breathing. on the timeline when the red alert happened it says disconnection which is super weird. And on the notifications to view the clip it says no video available.
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Breathing Trends
I have the Insights Ultimate plan. My baby sleeps with the breathing wear and we monitor breathing every nap and at night through the app. My app shows an area in the dashboard for the nightly insights that states I can see breathing trends. The area provides a link and says that to use this, I must first order breathing…
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Too many false red alerts
Dear Nanit Support and community, We have been using Nanit Pro Camera since two years with our first kid. We have not been using Breathing Monitoring for a a lot of time for our toddler. Although at the beginning of our usage there were also many false red alerts they were minimized after some time and after communicating…
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Two Red Alerts in 24 Hours
We have had two red alerts in 24 hours. The first was at 5:15 am on April 24; the second was on April 25 at 12:16am. Both times my 8 month old was on his side and moving moments before the alert. I am going to try and change the sheet, as it has a pattern on it and could cause confusion with the camera. We have used this…
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Camera constantly searching for breathing wear
The camera will connect, then after a minute constantly search for breathing wear. I have unplugged camera from stand and wall for over 5 minutes and restarted the app multiple times.
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Red Alerts
We have recieved 3 red alerts since using Nanit and it the worst sound to hear. I did not report the first one as i didnt know that was a thing until recently. I am unsure if the alerts are valid or not and i have no way to tell. I started doing research on here to see. We have received 2 alerts 1 last saturday and 1 today…
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Custom service not responding
I need to make a return but no one responded to my email sent to help@nanit.come after a whole week. Nobody is picking up the phone either. What's going on?
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False Red Alerts
Hi, my baby girl will be 13 months on 16th, and we have had 2 false alarms in 25 hrs. First one on 04/10 at 5:30 am and today (4/11) at 6:14am. Our nanit camera had an update and not sure if that’s why we’re having them, but they are scarier than hell… in todays red alert video, she’s clearly moving around right before the…
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Low breaths per minute (17-18)
Our almost 7 month old sleeps great at night, but I’ve noticed over the last few months her breaths per minute have gotten pretty low. She’s down to 18 breaths per minute regularly throughout the night, and I’ve even seen it at 17 BPM. According to Nanit’s chart, 19 BPM is the low end for a 1.5-2 year old, with her age…
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📣 New Feature! Auto-Detect Breathing Wear
Did you hear about our new feature? We've made an update on how to start your Breathing Motion Monitoring session! 😄 Now when you tap the lungs icon in the Nanit app to start a Breathing Motion Monitoring session, it will automatically initialize the monitoring session without leaving the live screen. No more need to…
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Baby sleeps on side but nanit can't detect breathing
Hello! My baby girl has learned to turn on her side during sleep. She wearing the sleep sack but the nanit doesn't pick up the breathing band. Has anyone else had this issue? What did you do to fix it if anything?
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Auto start breathing monitor
Hello, I am trying to use the "auto start breathing monitor" feature with my nanit camera. It says that it should detect the baby and engage the breathing monitor automatically, however I have not found this to be the case. I've waited up to 15 minutes to see if it clicks on but each time I've had to go into the app and…
Categories
Popular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9
Upcoming Events
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💬 Parent Like a Pro AMA: Digging into the Data with Nanit Lab
Nanit Lab's sleep and pediatric experts Dr. Natalie Barnett and Dr. Maristella Lucchini will be in the Nanit Community to answer all your questions about your baby's Nanit data! Head to the AMA thread to share your data and questions or concerns with Nanit Lab and they'll help you uncode it for a better night's rest! This…
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💬 Parent Like a Pro AMA: Managing Parental Burnout with Shelley of Run Tell Mom
Are you feeling overwhelmed, burnt out, or frustrated? If you are struggling to navigate being a parent, partner, friend, professional, person (and so much more), Shelley is here to help! This week, Shelley is joining the Nanit Community to answer your questions and help provide sustainable solutions to help support your…
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🎥 Parent Like a Pro Webinar: Conquering Self-Doubt
Join us for the final Parent Like a Pro session: Conquering Self-Doubt. In Nanit Lab's recent State of Parental Confidence Report, there were 4 categories that appeared to have an impact on parental confidence overall. One of those pillars is Self Doubt. In this session, we’ll explore how self doubt creeps into…