-
Red Alert
We received a red alert tonight that woke us up in middle of night. However there is no "recent red alert" banner on the live stream or in event history. If I watch the video I can hear it go off at 12:17am, but there is no banner indicating this happened. Does that indicated false positive? Is this a glitch?
-
Red Alert
Hello Nanit! We had a red alert tonight for the first time since our daughter was very little. It was at 3:26am 5/16. Could you look into this as we are not sure if it was a red alert or not because she eventually pushed herself up before we ran into the room.
-
Red alert
we had a very scary alert. Can you please send more info about the breathing rate bc the app doesn’t provide it
-
Red Alert not on history.
cannot view the red alert that just went off for no baby breathing. on the timeline when the red alert happened it says disconnection which is super weird. And on the notifications to view the clip it says no video available.
-
Breathing Trends
I have the Insights Ultimate plan. My baby sleeps with the breathing wear and we monitor breathing every nap and at night through the app. My app shows an area in the dashboard for the nightly insights that states I can see breathing trends. The area provides a link and says that to use this, I must first order breathing…
-
Too many false red alerts
Dear Nanit Support and community, We have been using Nanit Pro Camera since two years with our first kid. We have not been using Breathing Monitoring for a a lot of time for our toddler. Although at the beginning of our usage there were also many false red alerts they were minimized after some time and after communicating…
-
Two Red Alerts in 24 Hours
We have had two red alerts in 24 hours. The first was at 5:15 am on April 24; the second was on April 25 at 12:16am. Both times my 8 month old was on his side and moving moments before the alert. I am going to try and change the sheet, as it has a pattern on it and could cause confusion with the camera. We have used this…
-
Camera constantly searching for breathing wear
The camera will connect, then after a minute constantly search for breathing wear. I have unplugged camera from stand and wall for over 5 minutes and restarted the app multiple times.
-
Red Alerts
We have recieved 3 red alerts since using Nanit and it the worst sound to hear. I did not report the first one as i didnt know that was a thing until recently. I am unsure if the alerts are valid or not and i have no way to tell. I started doing research on here to see. We have received 2 alerts 1 last saturday and 1 today…
-
Custom service not responding
I need to make a return but no one responded to my email sent to help@nanit.come after a whole week. Nobody is picking up the phone either. What's going on?
-
False Red Alerts
Hi, my baby girl will be 13 months on 16th, and we have had 2 false alarms in 25 hrs. First one on 04/10 at 5:30 am and today (4/11) at 6:14am. Our nanit camera had an update and not sure if that’s why we’re having them, but they are scarier than hell… in todays red alert video, she’s clearly moving around right before the…
-
Low breaths per minute (17-18)
Our almost 7 month old sleeps great at night, but I’ve noticed over the last few months her breaths per minute have gotten pretty low. She’s down to 18 breaths per minute regularly throughout the night, and I’ve even seen it at 17 BPM. According to Nanit’s chart, 19 BPM is the low end for a 1.5-2 year old, with her age…
-
📣 New Feature! Auto-Detect Breathing Wear
Did you hear about our new feature? We've made an update on how to start your Breathing Motion Monitoring session! 😄 Now when you tap the lungs icon in the Nanit app to start a Breathing Motion Monitoring session, it will automatically initialize the monitoring session without leaving the live screen. No more need to…
-
Baby sleeps on side but nanit can't detect breathing
Hello! My baby girl has learned to turn on her side during sleep. She wearing the sleep sack but the nanit doesn't pick up the breathing band. Has anyone else had this issue? What did you do to fix it if anything?
-
Auto start breathing monitor
Hello, I am trying to use the "auto start breathing monitor" feature with my nanit camera. It says that it should detect the baby and engage the breathing monitor automatically, however I have not found this to be the case. I've waited up to 15 minutes to see if it clicks on but each time I've had to go into the app and…
