If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Breathing Motion Monitoring Stopping Without Audible Notification
I have the Nanit Pro. Ever since my baby started rolling there have been multiple nights a week where I wake up and find the the breathing session has stopped because it couldn’t find the breathing band. I don’t understand why there is no audible alert for this. I only notice if/when I wake up to check the monitor. I