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Wall Mount Cable Covers
I want to purchase the wall mount but do I need to use the cable covers or can I take them off?
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Just got the Nanit Pro with updated floor stand, two questions about the floor stand Android app
Hi all, just received my new Nanit Pro with updated floor stand and have a couple of questions. Firmware version: 6.17.506 In the Android app, is there a way to get the app's UI to be in landscape orientation? I have tried with multiple phones and can't get it to rotate. It just stays in portrait mode. We noticed that the…
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Nanit Pro (2021) does not turn on
Dear Support, On july 26th I bought a Nanit Pro Smart Baby Monitor & Floor stand using BigAppleBuddy. We bought the Travel pack a few months later. The travel stand was faulty from the start, because the USB-C connection was not stable. The casing of the USB-C fell off after a few uses. The connection did still work and we…
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Need help with woof button and no power
Connection lost with no provocation. No power to camera (red lights not on) and wood button is stuck. camera has been unplugged and plugged back in from both the stand and the wall. item purchased in 9/2021. please advise.
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Can older stands be used with the new camera?
I bought a camera back in 2020 and both the multi stand and floor stand. We have a second baby on the way and want to buy a second camera to monitor both children. Will my 2020 floor stand and multi stand work with the new camera? And can I purchase just a camera, without a new stand?
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Broken Nanit
While on vacation, I accidentally dropped our Nanit camera on a tile floor and it no longer works. Unfortunately we had a rather quick pickup need and the camera slipped right off the mobile stand! Do you have a replacement program for current owners? It was clearly my fault as a flustered mom but I thought I would ask…
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Multi-Stand Travel Mount Plug Requirements?
I can’t seem to find the answer so hopefully someone can help me on here. If I purchase a multi-stand travel mount, does that mean I need to unmount and unplug my Nanit Pro monitor off the wall to use the cord to plug it in for the travel mount to work? Just seems like a lot of work since I’ve used the cord cover mounts…
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Nanit pro floor stand
Hi all, if I buy the flex stand but I already have the floor standing camera, can I take the camera off and attach to the flex stand or would I have to buy a whole new camera and stand?
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Any advice for repairing camera head?
Has anyone successfully repaired their camera head after it stopped working? On our most recent trip the camera head stopped working on the travel stand and now it won’t work on our wall mount either. We’ve been through every troubleshooting option with support and they are telling me it’s broken, can’t be fixed and the…
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Red lights come on when plugged in but reset button not working and does nothing
Red lights come on when plugged in but reset button does nothing. No lights