Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Can older stands be used with the new camera?
I bought a camera back in 2020 and both the multi stand and floor stand. We have a second baby on the way and want to buy a second camera to monitor both children. Will my 2020 floor stand and multi stand work with the new camera? And can I purchase just a camera, without a new stand?