Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Camera Broke

edited August 2023 in Camera + App 1 comment


Our Nanit Pro camera fell off the travel stand in the night and is no longer working. Is there any special deal for current owners to replace just the camera?

The travel stand connection is extremely wobbly. It would be great to make the connection as robust as with the normal stand in the future!


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