Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Mounting & Camera Preview

edited July 2023 in Camera + App 1 comment


We just bought the Nanit pro (very excited about it!). We are unable to mount it to the recommended height because of the slope of our ceiling (see photo). Is it possible to preview what the camera is able to capture at the height we can set it at (without starting our subscription)?

Thank you in advance for your help


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