Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Broken Nanit

edited January 2023 in Camera + App 1 comment

While on vacation, I accidentally dropped our Nanit camera on a tile floor and it no longer works. Unfortunately we had a rather quick pickup need and the camera slipped right off the mobile stand! Do you have a replacement program for current owners? It was clearly my fault as a flustered mom but I thought I would ask


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