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How to bring back my usb cable on the wall mount
hello. My usb cable went inside my nanit camera wall mount/stand and can’t seem to find a way to bring it back out. I cannot plug my camera into it
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I dropped my Nanit camera and In need of replacement camera. Do we have to pay full price?
I Dropped my Nanit camera and we just moved into a new place. As we were trying to set it up my husband noticed that the wifi button no longer clicks and if you shake the camera you hear rattling. Is there a way to get a replacement camera at a discounted price since we have been members since 2021? Also, we have baby #2…
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Nanit on Flex stand issue
Hi, just wanted to check with you. We recently got Nanit baby monitor set and when i Attach it yo flex stand it only attaches to it very losely i.e if you tilt it forward by more than 45 degrees it just falls off. Is this correct or did we receive faulty unit? Thank you? Also are the attachemtbs same on Floor Stand.
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flex stand not working
Hi, I have been using the product for a year and so far sometimes when we attached the camera to the flex stand it was wobbly but today it wasn't working and I had to detach and reattach the camera and then a small metal part fell off. Unfortunately I cannot use the camera now, can you please help? Is there any way to…
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Nanit Pro not powering on, for floor stand only
Hello, I have a Nanit Pro which powers on with the Flexi stand, but not with the floor stand. The floor stand was gifted to me by a friend. Holding the bottom button down for 10-15 seconds does nothing, with no blue light. It's as if the floor stand isn't receiving power. Please help :)
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Broken Nanit Plus camera
While on vacation, I accidentally dropped one of our two Nanit Plus cameras on a tile floor and it no longer works. Do you have a replacement program for current owners? It was clearly my fault but I thought I would ask before buying another camera a full price. Thanks, Collie
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Loose wifi button
Hi there. I have a loose wifi button and doesn’t work, therefore i cant connect the camera. And we are on holidays. Is there any other way to connect it? Thanks
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Nanit Wobbly in Base
Does anyone have issues with the Nanit in the base? It’s so wobbly and unstable. If I move it, it will fall off! I cannot get to feel secure. I can’t get the temperature or humidity to show anymore either. Any insight?
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Nanit Pro mounting height
Hi all, trying to install today. Installation guide has a very specific (and kind of odd) 66" height from floor to mounting bracket. My crib is set next to a window, and have to go about 2' lower. I'm wondering if that will alter how the camera can assess sleep? I'm not wanting to pair the camera and start the subscription…
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Camera Broke
hi, Our Nanit Pro camera fell off the travel stand in the night and is no longer working. Is there any special deal for current owners to replace just the camera? The travel stand connection is extremely wobbly. It would be great to make the connection as robust as with the normal stand in the future!
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USB pulled into stand
hi there, After travelling with our Nanit I noticed that the usb cable has been pulled into the stand. How do we fix it?
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Mounting & Camera Preview
Hello, We just bought the Nanit pro (very excited about it!). We are unable to mount it to the recommended height because of the slope of our ceiling (see photo). Is it possible to preview what the camera is able to capture at the height we can set it at (without starting our subscription)? Thank you in advance for your…
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Camera is hot to touch - no answer from customer service
I created a ticket on Sunday, and again today, no word from customer service. Called customer service line and waited for 40 minutes before hanging up, currently waited for 7 minutes on phone again. Could someone in customer service please get in touch? Our camera (just set up on Saturday) is hot to the touch, video stops…
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Can I move the wall mount cord and cord cover?
We're moving houses in a few days. When I remove our wall mount and cord cover, will I be able to restick the cord cover to a wall in my new house? If not, can I buy another cord cover? Or do you have a recommendation on how to re-stick it to a new wall?
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Camera Heat & Rattle
I took our Nanit pro camera off the floor stand to move to the table top stand and noticed the camera was very hot and there was a rattling sound inside as if there was a loose part moving around. The camera, so far, is still working. This was a gift at our baby shower so I don’t have a receipt for the product. If a…