Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit Pro (2021) does not turn on

edited March 2023 in Camera + App 1 comment

Dear Support,

On july 26th I bought a Nanit Pro Smart Baby Monitor & Floor stand using BigAppleBuddy. We bought the Travel pack a few months later. The travel stand was faulty from the start, because the USB-C connection was not stable. The casing of the USB-C fell off after a few uses. The connection did still work and we had to


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