Thank you to those who submitted your questions regarding our recent outage. We’ve compiled your concerns and addressed them here. If you have any additional specific questions, please reach out to help@nanit.com. Q: How do you plan to mitigate these outages and what process do you have in place to keep your users…
The Nanit app seems to require a wifi password. How do you connect to an open wifi that does not have a password? If not now, when will this be supported?
I initially had issues with the app not detecting breathing as many others have. Per the previous closed threads instructions I deleted the app and redownloaded it. Well now it won’t even let me in… says “server error” I am ****. Considering how much this camera is.. we rely on the safety features and now I can’t even…
To our Nanit Community, Last night, our servers experienced an unforeseen outage that impacted many of our users’ ability to access the app. This resulted from work we are doing to expand our server capacity. It was identified and resolved in approximately 4 hours, and our servers are now able to support a greater volume…
I’ve moved the kids to their own room and now one of the cameras infrared does not work almost at all. I can hardly see one twin in the crib and the other I see perfect. I’ve updated and restarted the camera. Has this happened to anyone and were they able to fix it!
I just traveled and I was able to connect my Nanit to the Wi-Fi at our rental. When I got home last night, I plugged both of our cameras in to their wall mounts and they both connected to our home network with no problem except, my wife and I both had to turn our phones on and off in order for the image to actually load.…
PLEASE CAN SOMEBODY HELP ME. My motion are drag box is not appearing, anybody had same issue?
is anyone else experiencing problems logging in? The app keeps telling me server error and it won’t show video or let me adjust anything. I uninstalled and reinstalled, I’m at a loss.
I’m very unhappy with the functioning of insights. If paying for a subscription I should get the features promised. The app inserts video at times it didn’t happen, doesn’t show video of things that did happen, misses when we interact with the kids, when my son gets out of bed etc etc etc. I’ve contacted customer service…
my camera has had issues of not detecting motions that it doesn’t notify us when our kid has left his bed (like wow safety issue). Our motion notification is set to just before high as I read putting it to high May make this happen so we’ve adjusted that. Our motion area box disappeared so I’m not sure if that’s the reason…
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