Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Picture super zoomed?

in Camera + App 1 comment

ever since the maintenance update today my camera has been super zoomed. Half of the crib is missing and most of the time my baby’s head is out of the frame. I’ve updated the app, uninstalled & reinstalled and still having this issue. Can anyone advise?

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