Hi, I just set up a new nanit-pro and haven't been able to hear the background audio at all. I have tried restarting the app, re-installing the app, restarting the iPhone and reseting the device.
For the price of the camera…. The quality of the picture when zoomed in is less than desired. But the real issue is the picture quality with the lights off in the room. The night vision IR lights are on, updated camera, removed from power, and restarted app on phone. Nothing helped, attempted calling support line and sat…
hello I’m looking for my receipt because I’m going to Brazil and I need the purchase, my order number was 209345 ciuld younplease send me again
it’s impossible to get a hold of anyone from nanit I’ve tried online smart assistant is no help It’s hard to Find 800 number
Hi, Your recent downtime proves one thing: it should not be mandatory to rely on your servers to see our kids. We’ve spent a lot of money on a camera - a camera that has functionality to be smart, but most of all, for us to be able to keep an eye on our kids. Clearly, you want to keep us in your ecosystem, which means you…
hi there, our nanit’s audio suddenly stopped working. Both the active and background modes do not work and we’ve tried troubleshooting already.
I need to get the camera closer to my baby's bassinet but can't seem to do this without cutting the cable to remove one of the tubes and then patching the cable again?
I have an insights premium subscription through Sept 28, 2023 and my app shows insights basic and won’t allow me to access any of the premium functionalities. I’ve already logged out and unplugged the camera several times.
Split screen is still buggy and tends to stop showing live feed for one of the cameras, it does restart the feed. Ive tried making sure network connection is stable also. Running a business grade mesh routers. Both cameras are on a 5 GHz network and only the cameras are in that network no other device. I have two cameras…
I took our Nanit pro camera off the floor stand to move to the table top stand and noticed the camera was very hot and there was a rattling sound inside as if there was a loose part moving around. The camera, so far, is still working. This was a gift at our baby shower so I don’t have a receipt for the product. If a…
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