Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit N151 will not connect to internet or reset.

edited January 29 in Camera + App 8 comments

I purchased a Nanit N151 a few years ago. We are having another child so I'm trying to re-setup this Nanit for the nursery. Upon power up, the IR lights turn on but the camera does not respond the wifi button or using the reset port.

To add insult to injury I have been listening to waiting room music for 15-60 minutes with 866 number with no answer multiple times. What do I have to do to resolve this and have a functional camera...?

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