Nanit N151 will not connect to internet or reset.

I purchased a Nanit N151 a few years ago. We are having another child so I'm trying to re-setup this Nanit for the nursery. Upon power up, the IR lights turn on but the camera does not respond the wifi button or using the reset port.

To add insult to injury I have been listening to waiting room music for 15-60 minutes with 866 number with no answer multiple times. What do I have to do to resolve this and have a functional camera...?