Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
My nanit camera light gets turned off by itself, is that normal?
I have noticed couple times that my nanit camera light gets turned off on its own, and it didn’t bother me at the beginning but now it does I just want to make sure that no one has hacked my baby camera. It makes me nervous and anxious.