Every single time you roll out an update for this camera, it “breaks” my camera, won’t reconnect until I go through every troubleshooting step to fix it. Every. Single. Time. What is the deal Nanit?!
Hello, I installed the camera a month ago and everything worked fine and then today we started using it and the nightlight will not turn on. I have tried the troubleshooting steps of unplugging, removing device from floor stand and reconnecting, redoing the network settings and deleting and installing the app again. the…
Hi I got an activation code for milestones plan and I currently have Memories. There’s nowhere on the app or website to insert this code. How to upgrade my account?
I just purchased the milestone insights on the website and am unsure how to connect to my app.
Up until a few days ago, the night vision mode on my Nanit camera was working perfectly fine. Suddenly, in the evening time it’s pitch black in my daughter’s crib and I can no longer see her. Even when the nightlight is on, we can still barely see her on camera. What’s going on?
My camera last 1 minute connected before getting disconnected. I've done all the resets available in the community forums, but nothing. So frustrating. Is there a real solution or I just bought a dead product?
The 'Set Motion Area' feature looks like the camera is zoomed in when trying to set the motion area. Is there a fix for this?? App version 4.2.8.0.
hello, I recently purchased the Nanit pro camera with flex stand. My one year olds toddler bed cannot be set up for the standard wall or stand mount so we went with the flex stand. The problem is the Nanit camera is not picking her up ANY time she climbs out of bed or enters/exits the alert zone area. I specifically got…
Hi, I've just set up my Nanit Pro (square floor stand). Your website keeps talking about the ability to set the "parent pick up zone" at 10-12 inches and that this feature is found in the "Position crib" section of the app. I don't have a view of the "parent pick up zone". (FYI, I'm trying to attach screenshots but I'm not…
My Nanit firmware updated this morning and now the sound doesn’t work at all (can’t hear any audio from our daughter). I’ve unplugged, reinstalled the app, messed with all the settings. Nothing works. Please help.
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