Hi, I am trying to use Nanit camera for my second baby but want to retain all of the data that I have collected of my first child. I have an active subscription for my first child. How do I create a second profile for my newborn to use with my existing nanit? How do I also ensure I don’t loose any data (growth and…
Hi, I've been using the Nanit Pro for two weeks now, and I've noticed that the "Went to Bed" time under Insights keeps getting updated throughout the night. For example, if I pick up my baby for a feed and put her back down, the bedtime sometimes gets overwritten—even though this doesn’t happen consistently. Most nights,…
I’ve been having reoccurring issues with Nanit dropping connectivity through the day. Issue seemed to get really bad after the 6.48.6 update. Rebooting, repairing, and changing bandwidth have not solved the issue.
can you please send me the MAC address for my banit
My camera has lost the one most basic and important feature of all baby monitors, the audio!. Audio cuts off after 1 minute. This just started yesterday. This is so annoying and there is no resolution to previous chats. Rebooted, uninstalled/reinstalled, unplugged camera, unplugged from outlet. Reset wifi connections. No…
my camera makes an awful noise 24/7 it sounds like white noise but more aggressive, I’ve deleted the app I’ve reinstalled the camera I’ve done all the troubleshooting steps and nothing works, the sound is constant but I can’t hear anything from the room itself, so my daughter cries and I can’t hear that just constant…
Around 4 am in the morning, we were awoken by the bird sound that the Nanit pro has and no one turned it. It was turned on by itself. Is this something we should be concern of? How can we prevent it from happening again? So our baby doesn’t wake up became of it
Is anyone else having difficulty with the app recording accurately? From the beginning- Almost every night- we have a ridiculous amount of time being reported as “awake” when our baby isn’t even moving. I try to report the inaccuracies but it’s getting old fast. I have also had a few nights this month that reported “not…
Hi - I was auto-billed the other day for Insights for my child. I meant to cancel this as he is two and we no longer need it. Is it possible to get a refund on this?
I have jumped through hoops to avoid this setting and now it’s been enabled on my account. I want it off. Please help.
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