If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit Pro not powering on, for floor stand only
Hello,
I have a Nanit Pro which powers on with the Flexi stand, but not with the floor stand.
The floor stand was gifted to me by a friend. Holding the bottom button down for 10-15 seconds does nothing, with no blue light. It's as if the floor stand isn't receiving power.
Please help :)