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Milestone capturing
How long does it take for nanit to process and share a milestone? This morning my little one rolled from his back to his tummy for the first time but it's not flagged in the history as anything so I'm curious if it was even captured a milestone
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Change notification sound Android
I've seen multiple threads of angry iOS users that are missing notifications constantly but as an Android user, I believe we're in the same boat. Is there any way to change the notification sound for this app? The little beep I have for text messages and emails is not sufficient whatsoever, let alone at night. I saved up…
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Not seeing info text on the main screen in Android app
Hi there, My wife has the Android nanit app, and for about a week, she no longer sees the status text on the main video screen like "Hey mom, I was attended 2 hours and 11 minutes ago". I do it on my iPhone. I noticed she is on Android version 4 if that helps. Is this some kind of bug? We do have Insights Basic (same…
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Adding a new baby profile to the app
I'm trying to add our newborn to the app, because we don't need it for our toddler anymore. I've already detached my camera from the toddler's profile, and reset it based on other support documentation. Now how am I supposed to create the new baby's profile to add the camera to? Shouldn't there be somewhere in the UI to…
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Amazon Fire Tablet
hi anyone know what to do for this? I downloaded the google play store and everything!
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The sound doesn’t work when I exit the app
The app used to play the sound after I exited, or lock screened my iPhone. Now it no longer works all of a sudden. Any solutions?
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Multiple issues
I know this post isn’t in the right place, I was unable to add it to support. At first, I loved my nanit, so much in fact that I purchased the additional insights for the year. For about a month, I’ve experienced the same ongoing issues: time is off in insights (not every night, but randomly) Camera disconnects App doesn’t…
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How can I delete a baby profile from the app?
I had a Nanit camera a few years back and returned it. Just purchased two new ones and I have an old account for one of my kids still liked on my app and I want it removed. I already detached the camera from my account and I just don’t want to see it now (highlighted account in picture)
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Changes in the app don't reflect on camera
Many times i have clicked the start or stop icon in the camera feed on the app but it does not start or stop white noise. I've had it stuck playing white noise endless for up to a week before I had to finally pull the camera. Tonight for the first time I decided to turn off night vision and the same issue. It shows I…
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Brighten Screen Reminder
Does anyone know how to turn this off while looking at the video feed? It gets incredibly bothersome every 10 seconds at times. It's a Reminder to brighten screen and to attach to a power source throughout the night. I'm on android.
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App connectivity issue (Jun 22)
I initially had issues with the app not detecting breathing as many others have. Per the previous closed threads instructions I deleted the app and redownloaded it. Well now it won’t even let me in… says “server error” I am ****. Considering how much this camera is.. we rely on the safety features and now I can’t even log…
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Nanit camera settings not available
I just traveled and I was able to connect my Nanit to the Wi-Fi at our rental. When I got home last night, I plugged both of our cameras in to their wall mounts and they both connected to our home network with no problem except, my wife and I both had to turn our phones on and off in order for the image to actually load.…
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Nanit outage (Jun 20-21)?
is anyone else experiencing problems logging in? The app keeps telling me server error and it won’t show video or let me adjust anything. I uninstalled and reinstalled, I’m at a loss.
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Suddenly yesterday my activity, settings, memories all stopped loading
The live feed is working fine but every other page/tab looks like it's going to load and then hangs without ever loading. I have restarted the nanit, made sure the app is updated, restarted the app…nothing working. Any ideas?